Name: Aswin Sumampau
Position title: Director
Company name: Aviary Bintaro
When and why did you join the industry?
I’ve been fascinated by the hotel industry for a long time but it was not until five years ago that I went into the service and amusement industry and I found a real pleasure in making people happy. I think the industry is full of excitement and there’s countless opportunities to to give people once in a lifetime experience to remember.
What do you like most about your job?
The hotel industry is so big and so deep, and so quickly evolving in the market that the industry standards change all the time. I love that the industry is so dynamic that you need to be able to adapt to what the market wants, especially with the new technology savvy generation coming up. I love how in the hotel industry we can directly see the result of our action. The smile, the appreciation and the return of customers can directly acknowledge what we’ve done right.
What’s one of the biggest achievements of your career so far?
Building not only the hotel building and installing equipment, but building a customer oriented team that are ready to serve anytime, any day. The end result is the Aviary Hotel brand that we we believe will one day will symbolize trustworthy and extraordinary service.
What’s the best advice ever given to you and who gave it?
I think my parents taught me a lot in my younger days. Their advice was for me to keep working hard, stay humble and to bless others. But it was not only the things they said, but also the example they gave. I think I’m very fortunate to have them as my role models in life.
Who do you admire and see as a role model in the industry?
I grew up admiring Walt Disney. Despite all the tough times he encountered, he never gave up. He was dedicated to make people happy through his work and he always tried to create an experience in everything he built. He said once, “You can design, create and build the most wonderful place in the world. But it takes people to make the dream a reality”.
What can people expect from your company and what sets it apart from the rest?
They can expect a fun and loving bunch of people. We are trying to create a service based company that is sincere in serving people and focuses on creating an experience for our customers. We know our standards and we will always push our boundaries.
What destinations are on your travel bucket list?
Key to my bucket list is to go island hopping around Indonesia. I have yet to go to nice beaches and islands around Sulawesi, Ambon and Papua like Wakatobi, Raja Ampat and many more. When I have a moment or I am in need of recharging – that’s where I’ll be!
What’s a memorable travel experience you’ve had (good or bad)?
I had a unique experience when I went to Cambodia. I went to Siem Reap and the island of Koh Rong. We stayed in quite basic, local housing where even the locals were a little scared to travel after dark. The ancient sites and temples of Angkor Wat were amazing to see and the feel of local Cambodian lifestyle was interesting. Koh Rong was different. No electricity, no clean water and all living in hut! But the island was so alive, full of westerners enjoying the beaches. It was a great experience to be there.
What are three things you always take with you when travelling?
My camera, my sling bag and my wife!
Name someone famous you’d like to travel with and a destination you’d like to go with them.
Jamie Oliver. I love all the places he goes in search of good food. I wonder if I could join him one day and also taste his cooking.
What direction do you see the industry heading in over the next five to ten years?
I think the industry is heading for another surprise turn. While technology is the main thing these days, it looks like the traditional kind of customer service is what people are looking for in the future. People are looking for human interaction again these days and their expectation has never been higher. We see how tech companies such as Amazon are building a new brand of walk-in shops around the US. Going forward, I think instead of finding the lowest price on the internet, people will pay extra for a good service and human interaction. And since the value and expectations of service is higher, we can and we will see the amount of complaints for customer service also at all time high on the internet.